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Your customer’s new financial assistant, fully powered by the Empathy Engine® and Generative AI, this is the next step in the evolution of customer experience.

What is the Bot?

The Bot is the chatbot heart of the Empathy Engine®. While the Empathy Engine® is powerful and can analyze lots of data, there are still gaps that need to be filled. That’s where the Bot comes in. Using large-language modeling powered by generative AI, it allows you to connect directly with customers to find out the missing information by asking them questions.

Customer service champion

The Bot answers your financial institution’s frequently asked questions, which removes the task from call-center personnel. This frees up your team to focus on the customers who need personal attention rather than those with basic inquiries anytime, 24 hours a day, 7 days a week.

Insights delivered

Customers are looking for financial guidance and the Bot, powered by the Empathy Engine®, delivers the insights they need to make better decisions, adopt new products and increase balances. These insights can be tied directly to your product offerings, which helps build confidence and trust with your financial institution.

See the products and services that your customers want. Increase product sales with a needs-based approach by seeing the history of the questions asked.

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Frequently Asked Questions

Does it work with my core provider?

Yes! The Empathy Engine® and Bot are core-agnostic, so it will easily integrate into your preferred system.

Is it only available for smartphones or can I use it on our website?

Both! The Bot can be installed into any platform you need, authenticated or unauthenticated, mobile or desktop.

Can I add more questions if needed?

Yes. The Bot can be customized to fit your products and needs.